Social Sentiment Dashboard

Analyze customer sentiment from Twitter in real-time

Company Name

Time Range

Social Score

out of 100

Sentiment

Positive 62%

Neutral 24%

Negative 14%

Mentions

12,456

total mentions

8.2% from last week

Sentiment Trend

Mon Tue Wed Thu Fri Sat Sun

Word Cloud

Size indicates frequency

innovation quality fast expensive reliable buggy support update easy slow design feature

Recent Mentions

Sarah Johnson 2 hours ago

Just got the new product from @ExampleCompany and I'm blown away by the quality! The attention to detail is incredible. #HappyCustomer

24 5 3 Positive

Mike Thompson 5 hours ago

Really disappointed with @ExampleCompany's customer service. Waited 45 mins on hold just to be transferred to the wrong department. #Frustrated

8 12 2 Negative

Lisa Chen 1 day ago

Reading @ExampleCompany's latest earnings report. Interesting numbers but waiting to see how the new strategy plays out in Q3.

3 2 1 Neutral

AI Recommendations

Customer Service Improvement

14% of negative mentions relate to customer service. Consider implementing a callback system to reduce hold times and improve customer satisfaction.

Highlight Product Quality

"Quality" is mentioned positively in 23% of tweets. Consider creating marketing campaigns that emphasize your product's quality and attention to detail.

Address Pricing Concerns

"Expensive" is a recurring negative keyword. Consider communicating your value proposition more clearly or exploring pricing options.

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